FREQUENTLY ASKED QUESTIONS

SHIPPING & DELIVERY

We ship worldwide! UK delivery starts from just £3.75. International Shipping starts from just £4.99.

Please note that all nails are hand painted from scratch by a one-woman-band! Please allow time for your nails to be created and packaged. All creation and shipping times are clearly stated at checkout.

SHIPPING POLICY

Please allow 4-5 weeks for your nails to be created.

You will receive an email once your nails have been dispatched.

If you selected International UNTRACKED Shipping, your nails will arrive 2-4 weeks later.

If you selected International TRACKED Shipping, your nails will arrive 1-2 weeks later.

CANCELLATION POLICY

You can cancel your order and receive a full refund within 24 hours of your purchase. After this, strictly no cancellations will be made. I allow 24 hours incase you change your mind, after this I start the process of ordering stock and supplies to fulfil your order. These are handmade items, please respect this.

 

RETURNS POLICY

Returns are not accepted unless the package has incurred damage.

 

TRACKING YOUR ORDER

UK orders over £40 will be upgraded to tracked shipping free of charge.

If you live outside of the UK and did NOT select 'TRACKED' shipping, do NOT ask for a tracking number.

If you have selected 'TRACKED' shipping, your tracking number will be manually uploaded by myself once shipped. This is a lengthy process as I have to type in hundreds of receipt links every week. Please be patient, I am not a large company with a team and automatic postal system. I walk to the post office once a week and ship with Royal Mail, I type in the receipt numbers manually.

 

WHOLESALE

PLEASE EMAIL HELLO@NAILEDITBYCHELSEY.COM FOR ALL WHOLESALE INQUIRIES.

However, currently wholesale is closed.

 

HOW TO CARE FOR YOUR NAILS

Glue is not supplied with your nails. However, you can purchase glue/tabs separately in the 'Supplies' section of the shop. Many of my customers reuse their Nailed It! nails over and over again, just soak your nails in warm water and carefully, slide your other nail underneath to remove. If you have reused your nails several times and experience some glue residue build up, simply use an e-file to buff away the glue.

WHERE DO YOU GET YOUR SUPPLIES FROM?

I am an ambassador for Missu Beauty. You can buy all your nail tech supplies to start your own press on nail business from www.missubeautynetwork.com - use the code CHELSEY10 for 10% off all purchases.

CUSTOM REQUESTS

If you can't quite find what you're looking for, don't hesitate to contact me! I will happily create custom, personalised designs.

 

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